Terms of Service

1. Agreement to Terms

By accessing our website at flowmkt.com.my or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.

2. Services Description

FLOWMKT SDN BHD provides digital marketing, live commerce management, creator campaign management, short-form video content production, and performance marketing services for TikTok Shop merchants and brands operating in Malaysia and the Southeast Asian region.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Engage in fraudulent, deceptive, or misleading activities
• Interfere with or disrupt the integrity of our services or systems
• Attempt to gain unauthorized access to any part of our services
• Use our services to transmit spam, malware, or harmful content

4. Client Responsibilities

Clients engaging FLOWMKT for marketing services are responsible for ensuring that their products, brand materials, and campaign requirements comply with TikTok's advertising policies, Malaysian consumer protection laws, and any applicable regulations. FLOWMKT is not responsible for content compliance issues arising from client-supplied materials.

5. Intellectual Property

All content created by FLOWMKT on behalf of clients (campaign materials, videos, graphics, copy) remains subject to the terms agreed in the service agreement. The FLOWMKT brand, logo, and website content are the intellectual property of FLOWMKT SDN BHD. Unauthorized reproduction or use is prohibited.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, business data, campaign performance data, and any other confidential information shared during the course of the business relationship. This obligation survives the termination of any service agreement.

7. Payment Terms

Payment terms, service fees, and commission structures are detailed in individual service agreements between FLOWMKT and each client or partner. All fees are quoted and payable in Malaysian Ringgit (MYR) unless otherwise agreed. Late payments may result in suspension of services.

8. Disclaimer of Warranties

Our services are provided "as is." FLOWMKT makes no warranties, expressed or implied, regarding the accuracy, reliability, or fitness for a particular purpose of our services. We do not guarantee specific campaign performance outcomes, sales figures, or return on investment, as results depend on many external market factors.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FLOWMKT SDN BHD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim in the 30 days preceding the claim.

10. Termination

Either party may terminate a service engagement with written notice as specified in the individual service agreement. FLOWMKT reserves the right to suspend or terminate access to services immediately for violation of these Terms or applicable laws. Termination does not relieve either party of obligations incurred prior to termination.

11. Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to active clients via email. Continued use of our services after changes constitutes acceptance of the revised terms.

13. Contact

For questions about these Terms of Service, please contact: